Coronavirus (COVID-19) Update:

OPENING HOURS:

Please note: Due to measures we are taking to address the impact from the coronavirus outbreak, we are currently operating with a smaller, core team and slightly shorter opening hours (Monday - Friday, 9am - 5pm UK time).

If you would like to submit a cancellation request please email cancellations@veeve.com.

USEFUL LINKS:

If you are travelling to London and/or Paris, please review the global guidance from the World Health Organisation before travelling, as well as your local authorities’ travel guidance and health advisories. Please see below for information regarding France and the UK.

World Health Organization (WHO)
- Coronavirus information

France
- Coronavirus information

United Kingdom
- Coronavirus information

LONDON BOOKINGS: WHAT DOES THE NATIONAL LOCKDOWN MEAN FOR MY BOOKING?:

Following the government announcement on 4 January 2021, from 5 January 2021, the UK is under a national lockdown - the updated government guidance can be seen here.

We understand that this is a deeply concerning time. We empathise with everyone impacted, and want to do what we can to help.

Veeve remains open for business so that stays can go ahead for Guests that require accommodation for work purposes or to provide voluntary services, for those unable to return to their main residence and for those needing accommodation while moving to a new house, or to attend funerals (or other related commemorative event), as well as for the other reasons set out in the government guidance including where the booking is for professional film or TV filming. The guidance regarding businesses and venues, including accommodation, is available here: gov.uk/guidance/national-lockdown-stay-at-home

For some Guests and Hosts, it may be that the new restrictions will impact your upcoming booking, and we are supporting Guests and Hosts in following government guidance with flexible cancellation policies. If you are unsure if your travel plans will be impacted, the guidance on travel is available here: gov.uk/guidance/national-lockdown-stay-at-home#travel

If you do need to cancel your booking, we ask that you let us know as soon as possible by emailing cancellations@veeve.com, quoting your booking ID, if you are a Guest and by emailing hosts@veeve.com, or your Account Manager directly, if you are a Host.

If you are a Guest or Host with an upcoming stay that the other party has had to cancel, we will let you know as soon as possible, and help provide you with alternative options where possible. We thank you in advance for your understanding where this is the case.





Last Updated: 4th January 2021