Cancellation Policy

We understand the need to keep some fluidity around future travel plans given the evolving situation with Coronavirus. With this in mind, we have adapted our cancellation policy for new bookings to allow for extra flexibility.

If you do need to cancel your booking, please let us know as soon as possible by emailing cancellations@veeve.com, quoting your booking ID.

Standard Cancellation Terms:

Please consult your booking confirmation email for the cancellation terms as advised at time of booking.


DIRECT BOOKINGS WITH VEEVE:

For bookings made after December 9th 2020

We want to provide peace of mind and help guests book with confidence. If you wish to cancel your stay you will receive a Full refund (less 3% processing fee) when cancelling at least 5 days before arrival, 50% refund if cancelling less than 5 days before arrival.


For bookings made between June 15th 2020 and December 9th 2020

Unless you selected and paid for Flexible Cancellation at the time of booking, if you wish to cancel your stay up to 30 days before your arrival, you will receive a full refund; if you wish to cancel up to 14 days before arrival 50% of your booking will be refunded.


For bookings made before June 15th 2020

Unless you selected and paid for Flexible Cancellation at the time of booking, if you cancel a Booking prior to the Minimum Notice Period for the relevant Property (usually 30 days) then you will receive a 50% refund of the Rental Fee. If you cancel with less than the Minimum Notice Period, you will still be required to pay the full Rental Fee. If the Rental Fee has not already been paid you will remain liable to pay such Rental Fee.

BOOKINGS MADE WITH VEEVE PARTNERS:

For bookings made with a channel partner (Airbnb, Booking.com, HomeAway, Homes & Villas by Marriott International, VRBO etc), please contact our team by emailing cancellations@veeve.com, quoting your booking ID and they will advise as to your options depending on the partner through which you made your reservation.

Last updated: April 21 2021