We want to provide peace of mind and help guests book with some fluidity around future travel plans.
With this in mind, we have adapted our cancellation policies for new bookings to allow for extra flexibility when booking direct with Veeve.

If you do need to cancel your booking, please let us know as soon as possible by emailing guest.services@veeve.com, quoting your booking ID.

DIRECT BOOKINGS WITH VEEVE:

When making a new booking direct with Veeve via our website or through our sales team, your chosen property will have one of the following cancellation policies:

Flexible, for London: Full refund when cancelling at least 5 days before check-in, no refund for cancellations made less than 5 days before arrival. 

Flexible, for Paris: Full refund if cancelling at least 5 days before check-in, 50% refund if cancelling less than 5 days before check in.

Standard: Full refund for cancellations made at least 30 days before check-in. 50% refund for cancellations made between 14 and 30 days before check-in. No refund for cancellations made less than 14 days before check-in.

Moderate: Full refund when cancelling at least 30 days before check-in, 50% refund if cancelling less than 30 days before check-in.

Strict: 50% refund if cancelling at least 30 days before check-in, no refund if cancelling less than 30 days before check-in.

Cancellations due to serious illness, bereavement or government restrictions (COVID-19 or otherwise), will receive a full refund (less 5% processing fee) when cancelling at least 5 days before check-in, 50% refund if cancelling less than 5 days before check-in.

BOOKINGS MADE WITH VEEVE PARTNERS:

For bookings made with a channel partner (Airbnb, Booking.com, Homes & Villas by Marriott International, VRBO etc), please refer to your booking confirmation for details on your chosen cancellation policy.

If you are unsure of your cancellation policy, you can contact our team by emailing guest.services@veeve.com, quoting your booking ID. We will advise as to your options depending on the cancellation policy selected and partner with who you made your reservation with.