Occupation Agreement

4.1. The Guest agrees, warrants and undertakes:
(a) to keep and leave the Property clean, tidy and clear of rubbish and to follow any relevant recycling rules where applicable. The Guest will pay for additional rubbish removal if more than two large refuse bags are left per week or part thereof;
(b) to keep the Property and the Furnishings in the same decorative condition throughout the Licence Period as they were in at the start of the Licence Period;
(c) not to use the Property other than as personal residential accommodation;
(d) to notify Veeve immediately (and in any event within 24 hours) of any: (i) damage to the Property or Furnishings, whether caused by the Guest, the Guest’s visitors or otherwise; (ii) issues or complaints of any nature;
(e) not to sublicence, share possession or to allow any person other than the person named in the Booking Details (together with the named additional guests whose identity details were provided prior to check-in) to occupy the Property at any time;
(f) not to use the Property for business purposes;
(g) not to access or open any cupboard, drawers or other storage which has been marked as private. These may be identified by the application of blue ribbons, tamper proof tape, and/or other locks or markings;
(h) not to make any alteration or addition whatsoever to the Property;
(i) not to display any advertisement, signboards, nameplate, inscription, flag, banner, placard, poster, signs or notices at the Property;
(j) not to make a copy of the set of keys provided by the Property Owner or Veeve or change any of the locks on the property;
(k) if the Guest loses the keys provided, to notify Veeve without delay, and bear the cost of replacement keys and locks (as appropriate at Veeve’s absolute discretion) to a similar standard for the Property. Guests acknowledge that the replacement of keys and/or locks can be expensive. If Veeve has to attend the Property to give the Guest access to the Property during the Licence Period, the Guest will pay an additional fee of £100 to be granted access between the hours of 09:00 and 21:00 and £200 to be granted access between the hours of 21:00 and 09:00 and such fee will be payable on demand and must be paid before access is granted.
(l) not to smoke inside the Property. If Veeve has reasonable cause to believe that a Guest has been smoking at the Property, the Guest will pay an additional fee of £250 which will be payable on demand together with any additional costs incurred by Veeve for extra cleaning to the Property. Guests may smoke outside the Property if expressly authorised and provided that cigarettes (or similar) are properly disposed of;
(m) not to cook any pungent or odorous food which may cause a nuisance to the Property Owner or the occupiers of any adjoining or neighbouring properties;
(n) not to request any services from any porter within the building of which the Property forms part nor to make any requests of any neighbours;
(o) not to allow any pets or animals in the Property, unless expressly authorised in the Confirmation of Booking and agree to pay additional required charges applicable related to pets or animals;
(p) not to play any musical instrument or loud music between the hours of 22:00 and 08:00 ;
(q) not take or remove any Furnishings, property, belongings or personal effects from the Property;
(r) not to move any Furnishings from the original position and/or room within the Property;
(s) to keep the Property secure at all times, including by properly managing all utilities and appliances;
(t) to notify the appropriate emergency services in the event of an emergency. An HSSE form with instructions for its completion will be provided by Veeve at check-in, together with a list of relevant telephone numbers;
(u) not to do or permit to be done on the Property anything which is illegal, immoral or which may be or become a nuisance (whether actionable or not), annoyance, inconvenience or disturbance to the Property Owner, Veeve or to any tenants or occupiers of the building in which the Property is located (if applicable) or any owner or occupier of neighbouring property (this includes nuisance caused by noise);
(v) not to cause or permit to be caused any damage to:
(i) the Furnishings;
(ii) the Property, the building in which the Property is located (if applicable) or any neighbouring property;
(iii) any property, belongings or personal effects at the Property, or any neighbouring property; or
(iv) the Service Media;
(w) not to obstruct the Common Parts, make them dirty or untidy or cause any damage to leave any rubbish on them;
(x) not to do anything that will or might constitute a breach of any Consents affecting the Property or which will or might vitiate or invalidate in whole or in part any insurance effected by the Property Owner or Veeve in respect of the Property and/or the building in which the Property is located (if applicable), or increase the insurance premium(s);
(y) to comply with all laws and with any recommendations of the relevant suppliers relating to the supply of electricity, gas, water, sewage, telecommunications and data and other services and utilities to or from the Property;
(z) to observe all rules and regulations the Property Owner or Veeve makes and notifies to the Guest from time to time governing the Guest’s use of the Property and the Common Parts;

aa) to leave the Property in a clean and tidy condition and to remove the Guest’s possessions from the Property at the end of the Licence Period including any rubbish as instructed in the Guest guide;
(bb) to comply with the terms of this Licence;
(cc) if applicable, not to do anything on or in relation to the Property that would or might cause the Property Owner to be in breach of its covenants as a tenant; and
(dd) to vacate the Property on the End Date at the agreed check-out time and to leave the Property in the same condition as it was in at the start of the Licence Period.
(ee) That all utilities (including electricity, gas, water, and internet) are included in the Booking at no additional cost, provided usage remains within fair and reasonable limits based on the size of the home, number of guests, and duration of stay.

The Guest acknowledges that:
(i) Veeve shall determine, at its sole discretion, whether usage has exceeded fair and reasonable limits;
(ii) Any excessive utility usage may result in additional charges, which may be deducted from the security deposit and/or invoiced separately;
(iii) To help ensure comfort, sustainability, and fairness for all parties, the Guest shall:
• Switch off heating, air conditioning, electrical appliances, and lights when not in use;
• Keep windows and doors closed when climate control systems are operating.

4.2. The Guest shall indemnify Veeve and the Property Owner against all liabilities, costs, expenses, damages and losses (including but not limited to any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal costs (calculated on a full indemnity basis) and all other reasonable professional costs and expenses) suffered or incurred by Veeve and/or the Property Owner arising out of or in connection with:
(a) the Guest’s breach or negligent performance or non-performance of this Licence;
(b) loss or damage to the Property or Common Parts by the Guest;
(c) theft, damage to, or duplication of the key(s) or lock(s) to the Property; and
(d) the enforcement of this Licence.