YOUR HOME COULD

Help our NHS
_

We are delighted to announce that we are partnering with the UK Short Term Accommodation Association (STAA) as part of an industry-wide initiative to provide free accommodation to front line NHS key workers.

We would like to thank homeowners who have already expressed interest in offering up their homes; thank you so much for your support and involvement – you are making a genuine difference to people's lives. In addition, thank you to our partners at Airlinen and Homes & Villas by Marriott International, who are offering their support by providing important linens, towels, and toiletries for NHS stays.

We anticipate that homeowners may have some questions as to how the initiative will work and so please find some more information below.

Yours sincerely,

David Hosking
CEO, Veeve

Get In Touch

NHS key workers:

To inquire about a stay, please visit nhshomes.co.uk or you can speak directly to a member of our Reservations Team on enquiries@veeve.com.

If you are an existing Veeve host:

If you already list your home with Veeve and would like to open it up to NHS key workers, please speak to our Host Relations team on hosts@veeve.com.

IN PARTNERSHIP WITH:

Host Q&A

_

Is my home eligible for the initiative?

The types of homes that we are looking for are:
  • Available now until the end of April ideally (that said, guests recognise that not all placements can last that long, so they are flexible)
  • Available to instant book so that we can confirm with the NHS without having to check with you first
  • Based near London hospitals (this is ideal but not essential)
  • Entire homes with no people present
  • Already listed on veeve.com


  • What kinds of enquiries are you getting?

  • We are prioritising requests from NHS key workers but will also be receiving requests from other front-line public sector workers (police, fire service etc.)
  • The majority live with family members who are immuno-compromised and/or fall within the vulnerable category identified by the government
  • A lot ask for 1 bed homes but are happy to combine with others in their hospital in order to utilise occupancy as far as possible
  • Once we receive an enquiry from the STAA we will match this up with a home from our portfolio
  • The guests enquiring are all doing incredibly important work and really appreciate what we're doing for them


  • Guest vetting, security deposits and insurance.

    Once the enquiry is received, NHS key worker stays will work like any other booking with respect to guest vetting, security deposits and insurance. As an additional precaution we will be requiring copies of the guest’s NHS ID or other supporting documentation (for public sector workers) before the booking is confirmed. All guests will pay a security deposit as usual before checking in and stays will be covered by our standard insurance.

    Payment

    This is not a commercial opportunity for Veeve and likewise, we encourage hosts to take part if they are able to offer up their home free of charge as a way of showing our support for NHS workers during this difficult time.

    Property operations and cleaning

    In order to minimise person to person contact we will not be carrying out in-person greets, instead we will work with our partner KeyNest to ensure secure key handovers. Where this is not possible, we may need to secure a temporary lock box. If this is required, our Host Relations team will confirm with you directly.

    Other than this, we will offer the usual Veeve service, providing cleans before and after each stay as well as linens, towels & toiletries thanks to the support of our partners. As always, our team will be working hard to ensure all properties are cleaned & disinfected to a professional standard, with increased focus on touch-point cleaning (door handles, kettles, taps etc.).

    In addition, in order to ensure extra peace of mind for our staff and hosts, across all Veeve stays we are now allowing 72 hours between check-out and post-stay cleans. Our Operations teams have been educated on the prevention and spread of the virus and we are closely monitoring government advice for real time updates.