STAY with VEEVE, london:
Frequently asked questions on how to have the perfect stay
What is an Occupation Agreement and why do I need to sign it?
Before your stay, we require the lead guest to sign an Occupation Agreement. This is a contract between you (the guest) and the host, arranged by Veeve. You can view the full terms here:
Key Points:
- Not a Tenancy Agreement: The agreement gives you permission to occupy the property for the agreed period, but doesn’t grant exclusive possession.
- Why Sign?: Signing ensures you understand the terms and provide details of other guests staying.
- Simple Process: We’ve kept it brief for your convenience, and you can sign electronically.
Contact Information
Guest Services
Call us on + 44 (0)20 7993 5599
Email to guest.services@veeve.com
Check-In Hotline +44 (0)20 4518 0222 (if you have scheduled an out-of-hours check-in)
Our Guest Services team are open 7 days a week, 9am – 7pm (UK time). Over the summer and Christmas seasons, we will usually be open later, and also have out-of-hours support if you need it.
You can find the emergency contacts and procedures by clicking here.
To extend your current stay, or make a new booking: email guest.enquiries@veeve.com
To cancel your stay: email cancellations@veeve.com and quote your booking ID.
What time can I check-in and check-out?
Check-in
✔ Standard check-in: 3pm – 9pm.
✔ Early check-in (12pm – 3pm): Limited availability & subject to an additional charge. Please contact us as soon as possible to request this.
✔ Early check-in before 12pm: Requires booking the previous night.
✔ Late check-in (after 9pm): Additional fee applies.
Note: Early check-ins are subject to availability. If we need to rearrange due to last-minute bookings or scheduling changes, we will refund any early check-in fees paid.
Check-out
✔ Standard check-out: 10am.
✔ Late check-out (until 11am): Available on request at no extra cost, confirmed 1-2 days before departure.
✔ Late check-out (after 11am): May be possible for a fee—contact us for availability.
✔ Late check-out (after 3pm): Requires booking an extra night.
Let us know your requirements, and we’ll do our best to accommodate!
