Cancellation Policy For New Bookings

We understand the need to keep some fluidity around future travel plans given the evolving situation with Coronavirus. With this in mind, we have adapted our cancellation policy for new bookings to allow for extra flexibility.

FOR BOOKINGS MADE AFTER JUNE 15, 2020, FOR STAYS STARTING ON OR BEFORE SEPTEMBER 30, 2020:

We want to offer as much flexibility as possible for guests booking stays over the summer months. For stays starting up to 30th September 2020, we offer full refund if you wish to cancel up to 7 days prior to arrival - after this, no refund will be due.​

FOR BOOKINGS MADE AFTER JUNE 15, 2020, FOR STAYS STARTING AFTER SEPTEMBER 30, 2020:

We want to provide peace of mind and help guests book with confidence beyond September 30, 2020. If you wish to cancel your stay up to 30 days before your arrival, you will receive a full refund; if you wish to cancel up to 14 days before arrival 50% of your booking will be refunded.

FULLY FLEXIBLE CANCELLATION OPTION:

We do offer a fully flexible cancellation policy which gives you the opportunity to cancel up to 48 hours before the start of your stay and receive a full refund on the accommodation. This is available at a non-refundable supplement of 15% on top of the accommodation cost and valid for stays worth up to £10,000 / €10,000. Please note that the cancellation policy must be chosen at the time of booking.

Last updated: June 15 2020

For information on cancellation policies for bookings made before June 15, 2020 please see our Rental Agreement.